Cancellation Policy

At the Pelvic Health Clinic, we strive to provide the highest quality care to all our patients. To ensure that we can accommodate everyone effectively, we have implemented the following cancellation policy:

Cancellation Notice:

• 24-Hour Notice Required: We require a minimum of 24 hours' notice for any appointment cancellations or rescheduling. This allows us to offer the slot to other patients who may be in need of care.

Late Cancellations and No-Shows:

• Full Cost Charge: If an appointment is cancelled with less than 24 hours' notice or if a patient does not show up for the scheduled appointment, the full cost of the session will be charged.

How to Cancel or Reschedule:

• Cancellations or rescheduling requests can be made by calling or texting 07464311176 or emailing us at hello@thepelvichealthclinic.co.uk. Additionally, you can reschedule your appointment via your booking confirmation email. 
• Please note that our opening hours vary. If you need to cancel outside of these hours, please leave a message, and the time stamp on your call or email will be considered.

Exceptions:

• Emergencies: We understand that emergencies happen. In such cases, please inform us as soon as possible, and we will consider these situations on a case-by-case basis.

Reminder:

• Appointment Reminders: We offer appointment reminders via phone, text, or email to help you remember your scheduled time. If you have not received a reminder, please contact us to confirm your appointment.

We appreciate your understanding and cooperation with this policy. Our goal is to provide the best possible care to all our patients, and adhering to this policy helps us achieve that.

Thank you for choosing The Pelvic Health Clinic.