Effective 24 February 2024 

At The Pelvic Health Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and during the course of your interactions with our clinic. We only collect and use your personal data in accordance with the 2016 General Data Protection Regulation (GDPR).

1. Introduction

Welcome to The Pelvic Health Clinic website ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following types of personal data about you:

• Personal Identification Information: Name, email address, phone number, date of birth, and address.
• Health Information: Medical history, treatment details, and other health-related information you provide.
• Usage Data: Information about how you use our website, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
•  Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as GP's or Consultants who may refer you to us.

4. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide healthcare services: Including assessments, diagnosis, treatment plans, and follow-up care.
•  To manage our relationship with you**: Including notifying you about changes to our services, terms, or privacy policy.
• To administer and protect our business and this website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  To deliver relevant website content and advertisements to you: And measure or understand the effectiveness of the advertising we serve to you.
  To use data analytics: To improve our website, services, marketing, customer relationships, and experiences.

5. How We Store Your Information

Your personal data is stored securely and processed in accordance with GDPR principles. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  As a member of the Chartered Society of Physiotherapy any health-related information will be kept for a period of 8 years from the date of last entry. 

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

•  Request access to your personal data.
•  Request correction of your personal data.
•  Request erasure of your personal data.
•  Object to processing of your personal data.
•  Request restriction of processing your personal data.
•  Request transfer of your personal data.
•  Withdraw consent at any time where we are relying on consent to process your personal data.

8. Third-Party Links

Our website may include links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Changes to This Privacy Policy

If The Pelvic Health Clinic wish to use your data for new purposes not outlined within the below Privacy Policy, we will publish an updated policy to provide you with an accurate information regarding our new processes. 

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

The Pelvic Health Clinic  
The Tower Clinic, 8 Tinshill Lane, Leeds, LS16 7AP
hello@thepelvicheatlhclinic.co.uk

Complaints

Should you have any concerns regarding our response to any compliant or believe that our processing of your personal data does not comply with data protection law, you can make a complaint with the Information Commissioner's Office (ICO). We would appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance should you have any concerns.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.